Refund policy

We hope you love what you buy, but if you aren't happy with your item we'll gladly offer an exchange or refund.

28 days to change your mind

You have 28 days from the day your order arrives to decide whether to keep your items.

How to return or exchange

1. Contact us within 28 days of receiving your order, and we'll guide you through the next steps.
2. Items should be unworn, in the same condition as received and in their original packaging.

What we can't accept

• Personalised and custom-length pieces: these are made to your requirements, so we cannot refund them unless there is a fault.
• Earrings: for hygiene reasons, we cannot accept returns or exchanges on earrings unless there is a fault.

Return postage

The customer is responsible for return postage. We recommend using a tracked service, as we cannot refund or replace items that are lost or damaged on the way back to us. Please keep your proof of postage until we confirm by email that we've received your return.

Refunds

We'll email you once your return or exchange has been received and processed. Refunds are made to the original payment method and can take 3–5 days to reach your account.

More help

Delivery options, prices and times are in our shipping policy. For restringing, repairs and jewellery care, see our FAQs and care page, or get in touch.