We hope that you love what you buy, but if you aren’t happy with your item we’ll be more than happy to offer an exchange or refund.
Our standard exchange & returns period is 28 days from purchase.
Should you wish to return or exchange your item to us, please ensure:
- The item is returned within the return period
The item is unworn, in the same condition as received & in the original packaging
- We cannot offer refunds for earrings due to hygiene reasons unless there is a fault
- We cannot offer refunds for personalised pieces unless there is a fault
- The customer is responsible for return postage. We recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records until we confirm by email that we have received your goods
- We will notify you via email once your return or exchange has been received & processed. Refunds will be made via the original payment method. Refunds can take three to five days to reach your account.
To arrange a return or exchange please contact us HERE